Refunds are available under the following conditions:
Cancellation is made within the time frame specified at the time of booking.
The service or accommodation is not delivered as described.
Technical errors or double bookings caused by our system.
Full Refund: Cancellations made 14 days or more prior to the scheduled check-in date.
Partial Refund (50%): Cancellations made 7–13 days before the scheduled check-in.
No Refund: Cancellations made within 7 days of the check-in date.
“No-shows” or early check-outs.
Force majeure events (natural disasters, flight cancellations, etc.), unless otherwise agreed.
Bookings made under non-refundable promotions or offers.
To initiate a refund, please contact our support team at [info@crescentstays.com] with:
Your booking ID
Reason for the request
Any supporting documentation
We will review your request and process eligible refunds within 7–10 business days to the original payment method.
Once approved, refunds typically reflect in your account within:
5–7 business days for credit/debit cards.
1–3 business days for digital wallets.
If you have questions or need assistance, feel free to contact us at:
📧 Email: info@fairhavenpropertymanagement.com
📞 Phone: +1 (919) 961-5480
Trusted property management delivering comfort, reliability, and maximum rental returns.
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